At Flowers Blackheath, we pride ourselves on delivering only the freshest flowers to households and businesses across Blackheath and the nearby areas. As a trusted local florist, your satisfaction is our top priority. That's why we offer a clear, customer-friendly process for returns, refunds, and complaints, ensuring a pleasant shopping experience every time you trust us with your floral needs.
We take the utmost care in arranging and packaging all bouquets and arrangements. However, on the rare occasion your flowers arrive damaged, wilted, or not as described, please notify us as soon as possible. To help us resolve the issue quickly, we kindly ask that you contact us within 24 hours of delivery and provide a clear photo of the damaged flowers. This allows us to promptly review your order and offer a suitable solution.
Your Flowers Blackheath experience is covered by our fresh flowers guarantee. We handpick only the finest blooms, and you can expect your arrangement to remain fresh and vibrant for a minimum of five days from delivery, provided they are cared for according to our flower care instructions. If your flowers appear wilted or fail to meet our freshness promise within this period, please let us know right away. Your complete satisfaction matters to us, and we stand by the superior quality of our floral products.
If your flowers do not arrive at the peak of freshness, do not meet your expectations, or are damaged in transit, you may request either a replacement or a refund. For replacement requests, we will arrange for a new bouquet to be delivered to you as soon as possible, using the freshest blooms available. If you prefer a refund, we will process your request promptly. Refunds are usually credited to your original payment method within 3-5 business days upon confirmation of your claim. Our team will communicate clearly every step of the way to ensure a smooth process.
At Flowers Blackheath, we welcome feedback and are committed to resolving any issues you may encounter. To lodge a complaint, please contact our team with a clear description of the issue and, if appropriate, supporting photos. We encourage you to reach out as soon as possible so we can address your concerns efficiently. Each complaint is handled with care, and a member of our friendly team will work with you to find a satisfactory resolution, whether that means a replacement, refund, or another suitable remedy.
We are proud to have earned the trust of the Blackheath community with our reliable, quality-driven service and the freshest flower guarantee in Blackheath. Whether you’re ordering for your home, workplace, or a special occasion, Flowers Blackheath is here to ensure your floral experience is nothing short of exceptional. Thank you for choosing your local Blackheath florist – we truly value your business and feedback.
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