Welcome to Flowers Blackheath. These Terms & Conditions govern your use of our online platform for ordering flower delivery in Blackheath and its surrounding areas. Please read these Terms & Conditions carefully before placing an order. By purchasing from our website, you agree to be bound by these terms, which are designed for residents and businesses throughout Blackheath and neighbouring locales.
Placing an order with Flowers Blackheath is straightforward, designed to ensure a smooth experience for customers seeking timely and fresh flower delivery throughout Blackheath and surrounding areas.
Step 1: Product Selection
Browse our online catalogue and select the desired flower arrangements or gifts. Product images are for illustrative purposes and, while we strive for accuracy, the final arrangement may differ slightly due to seasonal availability or supply changes.
Step 2: Order Submission
When you have selected your items, add them to your basket and proceed to checkout. At checkout, review your order and provide accurate delivery details, including the recipient’s name, address, contact number, and any special instructions. Please double-check all details before submitting, as Flowers Blackheath cannot be held responsible for deliveries to wrong addresses due to incorrect information provided during checkout.
Step 3: Order Confirmation
After placing your order, you will receive an on-screen confirmation and a follow-up message summarising your purchase. This confirmation acknowledges receipt of your order but does not constitute acceptance. Acceptance of your order will occur once payment has been successfully processed and we send you a further notification confirming dispatch.
Step 4: Order Fulfilment & Delivery
Orders are prepared using the freshest available flowers and delivered to the address provided on the preferred delivery date, subject to availability. Delivery throughout Blackheath and the surrounding areas is made by our trusted delivery partners or staff. In rare circumstances, delivery may be delayed due to factors beyond our control, such as adverse weather or transport difficulties. In such cases, we will contact you promptly to re-arrange delivery or offer an alternative solution where possible.
Flowers Blackheath accepts various secure payment methods for online purchases, including major credit cards, debit cards, and approved digital payment platforms. All payments are processed securely, and your payment information is not stored on our servers beyond the requirements of the transaction itself. Prices listed on our website are stated in British Pounds Sterling (£) and include applicable VAT unless otherwise specified.
Payment Authorisation
All orders require payment in full before dispatch. If your payment is not authorised or is unsuccessful for any reason, your order will not be processed. Should issues arise with processing your payment, our team will reach out for further instructions where possible.
Pricing Errors
In the unlikely event of an error in pricing or product information, we reserve the right to correct any errors or to cancel any affected orders prior to delivery. If your order is cancelled due to pricing or information errors, any payments already made will be refunded in full.
We understand that, at times, circumstances change and you may need to cancel or amend your order.
Order Cancellations
To request a cancellation, please contact us as soon as possible after placing your order. Orders can only be cancelled without charge if the cancellation request is received before your flowers have entered the preparation stage. Once preparation has begun, or if the order is already out for delivery, cancellations may not be possible. In such cases, Flowers Blackheath reserves the right to retain the full amount of the order value to cover costs incurred.
Order Amendments
Should you need to change delivery details, add a message, or amend your order, inform us at your earliest convenience. While we strive to accommodate amendments, these are not guaranteed, especially once preparation and dispatch are underway. Amendments are at our discretion and may be subject to additional charges if extra costs are incurred.
Refunds
If your order is cancelled in accordance with these terms, and you are entitled to a refund, this will be processed as soon as possible, typically within 7 working days. Refunds are made to the original payment method.
Flowers Blackheath offers same day and next day delivery across Blackheath and nearby areas, subject to when your order is received and local stock availability.
Delivery Areas
Our service covers Blackheath and adjacent neighbourhoods. Should delivery fall outside our standard service area, we will notify you and, where possible, offer alternative options or a full refund.
Delivery Times
We endeavour to deliver your flowers on your preferred date. Specific time slots cannot be guaranteed, but we strive to meet your preferences and accommodate special requests when feasible. Deliveries are usually made between standard business hours.
Recipient Absence
If no one is available at the delivery address, we will attempt to leave the flowers in a safe place or with a neighbour as instructed. Where this is not possible, we will leave a card with instructions on how to arrange a re-delivery or collection. Further deliveries may incur an additional charge.
All products are subject to availability. In rare instances, certain flowers, foliage, packaging, or containers may be unavailable. Where necessary, we reserve the right to substitute items of equal or higher quality and value without prior notification. If a substantial change is required, we will attempt to contact you prior to preparation or delivery.
It is your responsibility to ensure that all details provided for order and delivery are accurate and complete. Flowers Blackheath cannot be held liable for issues arising from incorrect information provided by the customer, including errors in delivery address or contact details. Additionally, it is your responsibility to ensure someone will be available to accept the delivery, or safe arrangements can be made if absent.
Flowers are highly perishable and, as such, returns cannot be accepted except in cases of damage or where the product does not meet specifications set out at the time of order.
If you are not satisfied with your flower delivery, please contact us within 24 hours of delivery with photographic evidence where appropriate. We will investigate your complaint and, at our discretion, may provide a replacement, partial refund, or full refund, depending on the nature and circumstances of the issue.
Refunds, where applicable, will be processed promptly and normally returned to your original method of payment within 7 working days of resolution.
While we aim to deliver your order in perfect condition and according to instructions, Flowers Blackheath shall not be liable for any indirect, consequential, or incidental damages arising from your use of our website or the fulfilment of your order, except in situations where loss or damage is caused by our proven negligence or willful misconduct. Our maximum liability in respect of any order placed by you shall not exceed the total amount paid for that order.
Flowers Blackheath is not responsible for non-delivery or delays due to events beyond our reasonable control, including but not limited to natural disasters, extreme weather, strikes, or other force majeure events.
All content including images, text, product designs, and graphics are the property of Flowers Blackheath or are used under license. Copying, modifying, or distributing website content for any commercial purposes without express written consent is strictly prohibited.
Our website may only be used for lawful purposes. Unauthorised use or any attempt to interfere with the functioning of the website is strictly forbidden.
Your privacy and data security are important to us. Customer information is used solely for the purpose of processing orders, delivering products, and providing customer service. We comply fully with UK data protection laws and do not share your information with third parties except as necessary to fulfil your order or as required by law.
These Terms & Conditions, and any dispute or claim arising from your use of our service, shall be governed and interpreted in accordance with English law. By placing an order with Flowers Blackheath, you accept that the courts of England and Wales shall have exclusive jurisdiction over any dispute arising out of or in connection with these terms.
If any part of these Terms & Conditions is found to be unlawful or unenforceable, this shall not affect the validity and enforceability of the remaining provisions.
Flowers Blackheath reserves the right to update or amend these Terms & Conditions from time to time without prior notice. Any changes will be effective immediately upon publication on our website. We recommend reviewing these terms regularly to remain informed of your rights and responsibilities when placing orders online.
Should you have any queries or require clarification about these Terms & Conditions, you may reach out to our customer service team using the contact form available on our website. We appreciate your trust in Flowers Blackheath and look forward to serving your flower delivery needs in Blackheath and the neighbouring areas.
These Terms & Conditions are applicable to all customers residing or ordering for delivery in Blackheath and the surrounding localities.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 6 Blackheath Village, Blackheath, London, SE3 9SZ.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Blackheath, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Blackheath.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
